Shipping & Returns

Shipping

We aim to dispatch as quickly as possible once the Order is received. If an Order is required urgently, we request notification of same and will try to expedite the request. All items are carefully inspected at the time of packing and shipment.

Shipping rates are calculated according to weight, destination, and method. Actual rates are shown prior to completing checkout.

Heavy/large items

Some items are large and heavy and will incur additional postage costs. Please refer to product descriptions and contact us for a shipping quote.

How will I know if I know that Hamag has received my order?

Once we have received your order you will be sent an email confirming the order. If Hamag has any queries re the order we will contact you by email or phone.

Return Policy

We want your online experience with Hamag to be easy and enjoyable. We are always here to answer your questions or concerns. If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of the goods excluding postage & handling. For damaged goods, please advise immediately upon receipt via email within 7 days, with clear details. All returned goods must be in their original condition and packaging where applicable, for a refund to be effected. The cost of the return freight and insurance is the purchaser’s responsibility.

All items returned, must be addressed to:

Hamag Pty Ltd
305 Bridge Inn Rd
Mernda, Victoria 3754
Australia

Please contact us or email sales@hamag.com.au if you have any concerns.

Refunds

Once we have received the goods we will issue a refund for the total purchase price, excluding postage & handling. We will refund you in the same method as payment given. We will not issue refunds where goods have obviously been used or tampered with in any way. You the customer are totally responsible for the theft, loss or damage of the goods once they are in your possession.